Privacy Policy

Last updated: 09/08/2026

OPR Network Solutions (Oliver Ruse, trading as OPR Network Solutions) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data.

Who We Are

OPR Network Solutions is a sole trader business based in Mid Sussex, providing home and small business networking, smart-home, and security installation services.

For any questions about this policy or your personal data, contact:

Oliver Ruse Email: [email protected] Phone: 07368 829583

What Personal Data We Collect

We collect personal data when you:

  • Submit an enquiry through our website contact form
  • Contact us by phone, email, or social media
  • Become a customer, and we carry out work at your property

This may include:

  • Name
  • Phone number
  • Email address
  • Home or business address, including postcode
  • Details of the service you are enquiring about
  • Any other information you choose to include in your message

How We Use Your Data

We use your personal data to:

  • Respond to your enquiry and provide a quote
  • Carry out agreed work at your property
  • Keep records of work completed, for warranty and reference purposes
  • Send you information directly related to your enquiry or job

We do not use your data for marketing communications unless you have separately agreed to this.

Photographs of Work

We may take before-and-after photographs of completed work for our own records.

With your separate consent, we may also use photographs on our website or social media (Facebook and Instagram) to showcase our work. Where photographs are used publicly, we remove identifying details such as house numbers, visible posts, or other information that could identify your property or location.

You are not required to consent to public use of photographs in order for us to carry out your work. You may withdraw consent for public use at any time by contacting us.

Website Analytics

Our website uses Google Analytics to understand how visitors use the site. This collects data such as pages visited, time on site, and general location, but does not identify you personally.
You can opt out of Google Analytics tracking using your browser settings or available browser extensions.

How Long We Keep Your Data

If your enquiry does not proceed to a job, we retain your data for up to 12 months, after which it is deleted.

If you become a customer, we retain job-related records for as long as necessary to meet warranty obligations and legal requirements, typically no longer than 6 years in line with standard UK record-keeping practice.

Where Your Data Is Stored

Our website and enquiry data are hosted with DigitalOcean, on servers located in London, UK.
Your data is not transferred outside the UK.

Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes.

We may share your data with:

  • Email and hosting service providers who help us operate our website and respond to enquiries
  • Suppliers or subcontractors involved in delivering your work, for example where hardware is shipped directly to your address.
  • Authorities, where required by law

Your Rights

Under UK data protection law, you have the right to:

  • Ask what personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to delete your data
  • Withdraw consent for photograph use at any time
  • Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us using the details above.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.